In conjunction with other hospital divisions, Izola Emergency centre (IEC) provides the following medical services:
- stabilisation of vital functions of a critically ill or severely injured person,
- diagnostics, specialist consultations and treatment in the case of urgent state,
- services of the emergency unit,
- services of the outpatient facilities for emergency follow up visits outside regular hours,
- short-term intensive observation (SIO),
- support to judicial bodies.
IEC deals with patients on the basis of the urgency principle: the one who is more significantly in need of assistance shall be treated earlier. The degree of urgency is determined on the basis of triage. This is a procedure which is applied to determine the user who most urgently needs help. Patients with a higher triage code are always treated before the patients with a lower code. Among patients with the same triage the one who arrive earlier is treated first, and the doctor may decide that children, the elderly and other vulnerable groups are given priority. In 2013, the Ministry of Health adopted a program of training “Triage in emergency medical system in Slovenia”. The program is based on the principles of the Manchester triage system which in Slovenia is still being strengthened and is gradually becoming part of a daily practice.
At IEC, the treatment of patients is organized so that emergency medical treatment is available 24 hours a day, all week, all year round. IEC is able to provide equal treatment irrespective of the time of the treatment. Continuity of work also means that the Department takes care of a patient from their arrival through all stages of the treatment (including the necessary urgent diagnostics and treatment), to dismissal. Generally, the patient does not leave the department during the treatment.
At IEC, the patients with low acuity triage levels (blue, green) and patients with high acuity triage levels (yellow, orange, red) are treated in separate places. The patients with low acuity triage levels are treated in the outer, freely accessible part of IEC while the patients with high acuity triage levels in the inner part with controlled access. The routes of these patients do not cross each other either when entering the place, or during the treatment, or when leaving IEC. Thus, the intimacy of the most vulnerable groups of patients is ensured in IEC and peaceful work with these two groups of patients is granted.
The emergency units only cover emergencies and not all conditions and injuries which require specialist health care services. Therefore, a patient cannot expect to be provided with all the necessary specialist health care services if these are not urgent although they are available in the institution. The access to all the necessary specialist health care services is governed by the Rules on maximum allowable waiting periods for individual health care services and on the method of managing waiting lists (Official Gazette of the RS, No. 63/2010).
The health care personnel of IEC strive to maintain and improve the quality, safety and efficiency of the treatment of emergency patients through the system of work quality assurance.
IEC operates 24/7 – every day of the year.